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Introduction

Welcome to the INNOBATE AntiVirus Troubleshooting and Support page. Within this page you will find a number of Troubleshooting and Support articles relating to INNOBATE AntiVirus productline.

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Commonly faced Issues

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You receive an "Exception of type System.OutOfMemoryException was thrown", while running a On Demand scan with INNOBATE AntiVirus

The following describes what an "System.OutOfMemoryException" exception is and how to resolve it within INNOBATE Antivirus.

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You recieve an exception "Not enough storage is available to process this command", when running INNOBATE AntiVirus.

The following describes what this exception is and how to resolve it within INNOBATE Antivirus.

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You receive an "The type initializer for 'xxxx' threw an exception.", when running INNOBATE AntiVirus

From time to time INNOBATE AntiVirus may not startup due to required items within the system registry becoming corrupted.

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You receive an Internal Error 2203 error message when you try to install or Uninstall INNOBATE AntiVirus

From time to time INNOBATE AntiVirus may not install or uninstall as permissions to the msi file are readonly, you do not have access to the windows temporary folder on your computer system or your system is low on storage space on the primary partion.

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You receive a Microsoft Visual C++ Runtime Library Message R6025 - pure virtual function call when running OnDemand Scan with INNOBATE AntiVirus

From time to time INNOBATE AntiVirus may display a dialog window with the following cryptic message R6025 -pure virtual function call, when doing an OnDemand scan. The following provides instructions on how to fix this issue.

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Enabling INNOBATE AntiVirus to utilize multi core systems when INNOBATE AntiVirus is running as single processor on multi core systems

On some system configurations where multiple cores are available, INNOBATE AntiVirus runs as a single processor processs, the following instructions provide a solution to enable INNOBATE AntiVirus to run as a multi processor process.

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Windows Firewall has blocked some features of this program when you run INNOBATE AntiVirus

Provides instructions on how to configure Windows Firewall to enable INNOBATE AntiVirus launch correctly.

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There is insufficient disk space to complete operation INNOBATE AntiVirus

Provides instructions on how to recover some of the storage space on your primary drive when INNOBATE AntiVirus logs this entry into the Application event log.

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This program requires a missing Windows component

Provides instructions on what to do when the "This program requires a missing Windows component" message is displayed by the Program Compatibility Assistant dialog when launching INNOBATE AntiVirus.

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The process was terminated due to an internal error in the .NET Runtime at IP 791F7DB6 (79140000) with exit code 80131506.

Provides instructions on how to resolve this error.