INNOBATE Wiki Knowledge Base

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Important Notice

Important information you must read to determine the validity of the key retrieved by any of the key finder utilities and system resource utilities listed below.

If your system came pre-installed with XP, the Product Key that any key finder or system resources utility retrieves most likely will be the Generic Key the OEM uses to install and NOT the Product Key you need to reinstall.

If you successfully reinstalled XP since the initial OEM setup(i.e. The first time you booted the computer), the Product Key if requested and input from the key located on the case or OEM Certificate of Authenticity (COA) sticker label will be the valid Product Key supplied with the computer.

If XP was not reinstalled the retrieved Product Key will be the generic Product Key used by the OEM and will return an invalid message when used to reinstall from the OEM disk. The correct Product Key will be the one from the sticker on the outside of the case. The Product key is not hard coded i.e. does not have a singular unique identity to the Windows XP CD or any other version of Windows installation disk media.





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Known Support Issues

INNOBATE Product Key Recovery not showing or doing anything If you have installed INNOBATE Product Key Recovery on your system and it does not show the product key, and does nothing.

INNOBATE Product Key Recovery not showing any product id for Microsoft Word XP (2002) If you have installed Microsoft Word XP (2002) on your computer system as part of Microsoft Office installation INNOBATE Product Key Recovery will not show Microsoft Word XP product Key, as you need to use your Microsoft Office XP Product Key.

Uninstalling INNOBATE Product Key Recovery Explains how to remove the application from your computer system.

INNOBATE Product Key Recovery hangs when printing is cancelled Instruction on how to resolve a cancel print hang, when the cancel option is selected in the print dialog.

Why am I prompted to update INNOBATE Product Key Recovery Explains why updating INNOBATE Product Key Recovery is important.

Does INNOBATE Product Key Recovery work on Windows Vista Frequently Ask Question regarding INNOBATE Product Key Recovery and Windows Vista.

Can I do a Microsoft Windows Reinstall with an OEM Product Key? No, you can not reinstall Microsoft Windows using a Generic OEM Product Key.

How to determine whether your computer is running a 32-bit version or a 64-bit version of the Windows operating system Support article from Microsoft on how to determine if you windows installation is a 32-bit version or 64-bit.

Can INNOBATE Product Key Recovery recover Microsoft Office XP Product Key, If I have uninstalled Microsoft Office XP Frequently Asked Question regarding recovery of Microsoft Office XP product key codes.

Product Key Could Not Be Updated error Message when using Microsoft Windows Product Key Update Tool When using the Microsoft Product Key Update Tool you receive "The product key could not be updated on your computer. This may be due to technical difficulties or network connectivity issues" error message.

Can I use INNOBATE Product Key Recovery to retrieve my Office 2000 Product Key Code As of current, you can not use INNOBATE Product Key Recovery to recover Office 2000 Product Key Codes.

Shortcut activation over network is not allowed

XP pre-activation Check comes up with Error message dialog When the XP pre-activation Check button is clicked with INNOBATE Product Key Recover,the user is prompted with an error message dialog.

Windows 7 and Internet Explorer 8 comes up with Error message dialog when installation Application with Click Once When the Click Once Install button on the publish webpage is clicked to install software application,the user is prompted with an error message dialog, if the Operating System is Windows 7 and Internet Explorer 8.

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