INNOBATE Wiki Knowledge Base

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Even for an expert, removing a virus from a computer can be a daunting task without the help of tools designed for the job.

Some viruses and other unwanted software (including spyware) are even designed to reinstall themselves after they have been detected and removed.

Fortunately, by updating your computer and using antivirus software such as INNOBATE AntiVirus, you can help permanently remove (and prevent) unwanted software.

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Instructions

If you notice that your computer is functioning erratically

  1. Be calm, cool and collective! This golden rule may prevent the loss of important data stored in your computer and help you avoid unnecessary stress.
  2. Disconnect your computer from the Internet.
  3. If your computer is connected to a Local Area Network, disconnect it.
  4. If the computer cannot boot from the hard drive (error at startup), try to start the system in Safe Mode or from the Windows boot disk
  5. Before taking any action, back up all critical data to an external drive (a floppy disk, CD, flash memory, etc.).
  6. Install antivirus software such as INNOBATE AntiVirus, if you do not have it installed.
  7. Download the latest updates for your antivirus database. If possible, do not use the infected computer to download updates, but use a friend's computer, or a computer at your office, an Internet cafe, etc. This is important because if you are connected to the Internet, a virus can send important information to third parties or may try to send itself to all email addresses in your address book. You may also be able to obtain updates for your antivirus software on CD-ROM from the software vendors or authorized dealers.
  8. Perform a full system scan.



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IMPORTANT NOTICE

If you do not have an Antivirus software installed on your computer system you can download and install INNOBATE Antivirus Basic by clicking on the link given in the above instructions.

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